Crisis Communication

All cities face the very real risk of permanent damage to their reputation from a sudden, unanticipated crisis. In this fast-paced, media-driven world, even a minor controversy can quickly escalate into a major crisis. That is why it's critical to be prepared. How you react to a crisis can shape your city's reputation - and future - for years to come.

FLCityGuard (web portal)
Crisis Communication Planning e-Book for Local Government (ICMA)
Top 10 Crisis Tips (FLCityGuard)

QC Articles
-The Face of Strength (Nov/Dec 2016)
-FLCityGuard (Sep/Oct 2016)
-Crisis Communications (Mar/Apr 2016)


crisis communication

incident management

interagency coordination

public health

safety planning

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For more information about Safe Cities, Safe Florida, please contact Holly McPhail at (850) 222-9684 ext. 3604 or