Are big software glitches inevitable? And who gets blamed?
by Joe McKendrick

Look at some recent examples of IT gone wrong.  Toyota is dealing with the most massive recall in its history (for software controlling the pedal assembly). A recently merged bank locked customers out of their accounts for two weeks (as they attempting to merge two IT systems). A few weeks back, The New York Times ran an article on how a number of patients were overdosed with radiation with disastrous and tragic consequences.

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