Tweeting for the Public Good
by Steve Towns

State and local agencies may be embracing Web 2.0 to interact with citizens and constituents, but they're struggling with social-network use among their own employees. In too many instances, the first inclination of public-agency managers still is to restrict access to popular social-networking sites such as Facebook and YouTube for rank-and-file employees.

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http://www.governing.com/column/tweeting-public-good