Is Social Media a Friend or Foe of Government?
by Tina Trenkner

Jeffrey Horne wasn't new to social media. He liked using Facebook and Twitter to keep up with friends and had dabbled some in blogging. Early last year, when he was the city administrator of Mitchellville, Iowa, he got to thinking that Facebook could be a good thing for civic engagement, too. Horne created a Facebook "fan page" for Mitchellville. He knew that not everyone in the town of 2,300 was on Facebook. But he figured that those who were might enjoy using the popular Web site to communicate with their local government.

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