Interruption of Solid Waste and Telecommunications Services (Oppose – Mandate)

Interruption of Solid Waste and Telecommunications Services (Oppose – Mandate)

HB 971 (Fine) prohibits a municipality or private company (the applicable solid waste service provider) from charging a customer for solid waste service that was not provided on a regularly scheduled service date if the service is not provided within three business days after the regular service date. The bill requires the service provider to issue a credit or refund to such customers on a pro rata basis that corresponds with the number of service interruptions. Failure by a service provider to issue such credit or refund would require the service provider to pay a fine to the customer equal to 10 times the charge that was billed for the interrupted service. The bill imposes similar requirements and fines on telecommunications, cable and video service providers when services are interrupted for reasons not attributable to willful or negligent acts by the customer.   (O’Hara)